We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards. In most cases, an informal chat with the lawyer responsible for your matter will resolve your concerns. If it does not, you can formalise your complaint or speak to someone other than the lawyer responsible for your matter. However, if you do not want to do that or if your discussions with that person do not resolve your issues, then the firm has a complaints procedure, a copy of which is available to clients on request.
If the matter is still not resolved at the conclusion of our complaints process, you can contact the Legal Ombudsman of England and Wales (LeO) to consider your complaint. Normally you would need to contact the LeO within six months of the conclusion of our complaints process. You can contact the LeO by telephone on 0300 555 0333 (or +44 121 245 3050, if calling from outside the UK), by email at firstname.lastname@example.org or by post at PO Box 6806, Wolverhampton WV1 9WJ. Details about eligibility to complain to the LeO and further information on the procedures involved can be found at www.legalombudsman.org.uk. Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman.